FAQs

Find answers about Pet Hair Air Purifier and Cat Scratcher, choosing an option and ordering from Globepaws.

Does it replace regular cleaning?

It complements routine cleaning and ventilation. Continue to care for your floors, furnishings, pets and filters as needed.

How do I clean the unit?

Switch off and unplug it. Follow the manual to identify which parts can be removed and cleaned, then dry them fully before reassembly.

Where should I place it?

Place it on a stable, level surface with clear air openings, following the supplied clearance guidance.

What should I check before buying?

The tall unit is pictured with a cat-friendly surface. Check placement, stability and the included use instructions. Contact us if you need help comparing options.

Where do you ship and how long will delivery take?

Standard shipping is free to the United States and Canada. Processing generally takes 1-2 business days, followed by an estimated 4-5 business days in transit.

How do I request a return or exchange?

Contact us within 30 business days of delivery with your order number and reason. We cover return shipping for eligible returns; wait for our return instructions before sending the item.

When will an approved refund be processed?

Approved refunds are generally processed within 5-7 business days after the eligible return is received and inspected. Your payment provider may need additional time to show the credit.

How can I pay?

PayPal is available at checkout. Review the total, delivery details and selected option before completing payment.

Address: 135 Old Vinson Mountain Rd，Rockmart，GA，US 30153
Tel: +1 678-901-2885
Email: info@globepaws.com